How’s your memory?

I have the memory of a flip flop (that’s a thong for my Aussie readers but a thong in British English is an item of underwear so stand by for maximum confusion). I remember preparing for interview questions “What’s your worst point?” “I have a terrible memory … which is why I take excellent notes and ensure that everything is properly documented.”

I talk a lot about having systems in your business to improve efficiency and the simplest system is often a checklist. These were great when I was trying to run my first business around two small children as I was always able to pick up again reasonably quickly after interruptions “Mum, J’s dangling from the blind cord” (fortunately it was by his ankle and not his neck!).

I recently stayed at a Premier Inn. I’m happy to mention them by name as their service is usually excellent. But on this occasion the bin in my room had not been emptied before I arrived. A simple checklist before the cleaners left the room would have avoided this oversight.

Checklists are also good for having a replicable process to save reinventing the wheel each time. Especially for things in your business that don’t happen all the time. We have detailed processes for completing accounts and tax returns, for onboarding clients, and for regular marketing work. In an ideal world we’d have a written process for everything but I run a small business with limited resources. For less frequent work we just rely on a quick checklist

I recommend Michael Gerber’s E-Myth revisited for ideas on how to systemise your business (and of course, our own course and coaching 😉)

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