If somebody left a shop without paying for the goods you would probably chase them down the street and rugby tackle them to the ground (or at least consider it) so why is it so hard to chase payment for our services?
There may be an embarrassment in having to discuss money with clients. Or you may not want to risk upsetting them when we have been told, so many times, that the customer is always right.
But … Are they clients if they don’t pay?
We set invoice reminders on Xero which act as a polite reminder from the moment that the invoice is overdue.
I then try one phone call, one 7 day letter, and then legal action.
No embarrassment. They haven’t forgotten. They are intentionally withholding payment.
If you want to improve your own cashflow and financial position you have to toughen up and chase. Feel free to blame me as your accountant/business coach. I’ve raised two teens, I’m used to being the bad guy 😉
Reply to this message when you’ve done it.