Blog

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The problem of growing too fast

It sounds as though it’s a nice problem to have but many small businesses fail at this stage

  • Overtrading – lack of cash to cover your higher costs while you wait to collect those higher debts. Clamp down on your credit control to ensure that you have sufficient working capital
  • Lack of systems – don’t reinvent the wheel but create a system for anything that you’re likely to do more than once. I’m running a live webinar for accountants on Tuesday 16th so email us for the link
  • Unable to find the right people – you will probably need more staff but you may also need different staff for a scaleup rather than a start up. If you prefer to do the work then you could employ a manager to run your business. I like to train my own team as we work very differently to many traditional accountants but you will have more choice in recruits if you offer REAL flexibility on hours and location.

What have you found helpful as you grew your business?

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How I manage to run three businesses (and still sleep 8 hours a night!)

People often ask me how I manage to run three businesses.

It started 15 years ago when I set up Hudson Business Accountants and Advisers to fit around my small children in just 25 hours per week. There was a lot of juggling parenting and business responsibilities to get the balance I wanted. I sold this business for 32% above average as it was set up to run efficiently without me.

Roll forward a few years and those small children have now left home for university and I run three new businesses

  1. Minerva Accountants does what you might expect: accounts, tax, bookkeeping and business (not just tax) advice
  2. Minerva Technology is a small fintech startup
  3. Hudson Business Advice is mainly me speaking, writing, and coaching other accountants and business owners how to run their own business more efficiently and profitably.

So how do I do it?
• I employ people better than me
• I am happy to delegate to these and other experts and subcontractors
• I invest in technology (hence why I had an idea for the tech business!)
• I choose clients that are a good fit for our services and don’t try to service unsuitable clients.

How could you manage your business more efficiently and profitably?

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How to spoil your clients 

I often write and speak about how important it is to move along clients who aren’t suitable for your business. But today I want to speak about how you can spoil the clients who are right for your business.

You obviously need to do the work as efficiently as possible. This usually means investing in good technology and the best people.

And then you need to offer a wow customer service. If you are too busy doing the work then you may not have time to do this. In order to spend time with your clients you need to have time when you’re not involved in the day to day work. This means having a good team and not taking on more clients than you can handle.

Charging a good price will allow you to pay for your team and technology and means that you don’t need to take on too much work.

“Charge a fee you’re happy with. Find clients who are happy to pay it. And then spoil them. Answer their questions. Proactively support the needs they didn’t know they had”. – Megan Guest

If you want to spoil your clients (don’t we all?) then you need to charge enough to build this into your business.

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Recruiting the best

I like to recruit people who are better than me. But there is a shortage of accountants (and other STEM careers) at the moment.

Fortunately I also like to recruit non-accountants and to train them up. I particularly look for people with customer service experience who can look after our lovely clients while we use software to run things as efficiently as possible behind the scenes. This suits our tech savvy clients.

The downside of running a modern business is that we do things very differently to most traditional accountants so it is often easier to train somebody from scratch than to persuade them to unlearn bad habits acquired elsewhere.

I like to do careers talks or interview practice in local schools so that I get an early glimpse of the new talent about to hit the workplace. One of my trainees came to me for work experience as a 17 year old and is now a manager in another local accountancy firm. And I expect they’ll go further.

If you are looking for a general manager to free you up to develop your business you could try looking at retail managers. They have a broad range of skills and could soon learn about your particular business and sector.

When it comes to recruitment try thinking outside the box.

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Tax Tip

With the increases in corporation tax and the reduction in national insurance rates there are fewer tax incentives to become a limited company.

However there are other reasons for becoming a limited company:
• To appear bigger
• Required by a customer or other for commercial reasons
• Limited liability
• Reasons to remain a sole trader
• Simplicity
• Privacy (your accounts are not in the public domain)
• May be more tax efficient if you have expensive taste in company cars

Obviously we can do some detailed calculations for you

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Xero and the environment

At Accountex earlier this month I was reminded of some software called Ecologi which links to Xero and can analyse your spend to identify your environmental impact and potential savings.

If you’re aiming to be a net zero business then it’s a useful tool in helping to focus on the high usage areas. You can also use the website to plant trees to offset the carbon that you do use.

So far it only links to Xero but I would expect to see them expanding to QBO then perhaps other bookkeeping software.

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We don’t take just anyone

It’s not that we don’t like you. Far from it. We like to serve people where we can provide the most value.

At Hudson Business Advice we only choose clients in certain industries and who have the time, resources, and motivation to implement any agreed actions. We don’t like people to waste their money if they’re not going to do anything. But we also want you to succeed in having the business you first dreamt about as I get my real reward seeing happy business owners with time freedom and financial freedom. (Yes, I do cry real tears of joy when that happens)

At Minerva Accountants we use a lot of automation to operate as efficiently as possible so that clients have up to date management information to make informed business decisions. We can’t provide the sort of service I’d like for people who aren’t tech savvy. We can help them a little bit but will often refer them elsewhere.

Similarly we encourage you to be picky about your own clients so that you can run your business more efficiently without trying to be all things to all men.

Work out who your ideal client is (have a look at your current best clients) and focus on finding more of these by creating valuable content and resources for them.

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An unlimited market?

In accountancy there seem to be far more businesses than good accountants and it is possible to take on unlimited clients (assuming you had the resources). So why wouldn’t you?

Because you want clients suited to YOUR business.

You want clients from the industries you know well and that will fit well into your processes. This will enable you to provide a better service with your enhanced knowledge.

You want the clients who fit you personally so that you enjoy working together. This will enable you to provide a better service that you enjoy.

You want the clients who can afford your fees. This will enable you to provide a better service as you won’t have to take on too many clients all vying for your time.

Keep an eye on your client list and your fees to ensure that you can provide high quality work.

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Tax Tip

Tax free allowances.

Don’t forget to make use of your 2024/25 tax free allowances:
• Dividends £500
• ISA £20,000
• Interest £1,000 (£500 higher rate or £0 additional rate)
• Rent a room £7,500 (special rules apply)
• Personal allowance £12,570 (reduced by £1 for every £2 income above £100,000)

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Tax Tip

The special tax rules relating to Furnished Holiday Lets are changing from April 2025. After that date they will be taxed as normal residential lettings. We don’t expect any change in government to affect this decision.

After that date you will no longer be able to claim mortgage interest and certain other costs.

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