Tag: business planning

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What’s so special about 30 days?

What are your payment terms? Do you even have stated payment terms?

Most businesses seem to opt for 30 days from the end of the month of invoice which means that the wait an average of 45 days to be paid.

But accounting systems are far faster now than when I joined the workplace 30 years ago so surely it’s easier to register, approve and pay invoices much faster now than all that time ago? Personally, as a small business, I find it easier to pay invoices as they arrive to minimise admin time. But not everybody is in such a strong cash position.

My standard payment terms are 7 days from invoice so an average of, well, 7 days. And most of my clients pay me by direct debit which costs a few pennies but the integration between Gocardless and Xero means that it does all the bookkeeping entries to so saving me precious time.

When speaking at conferences I’m always paid the full amount before I travel to the event as organisers like to take a few days off afterwards rather than fuss over invoices.

Is it time to review your payment terms to improve your cash position and, in turn, to pay your suppliers faster?

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How do you want to spend your day?

When I first set up my business I had a vision of how I wanted to spend my days and you probably did too.

I wrote mine down but you may have a vision board or another means of capturing what you, personally, wanted out of your business. (If not then you should consider doing this now)

How does your typical day compare to this ideal?

Over the last 16 months many of us have drifted away from this but we now have time to catch our breath and make improvements. I could tell of the benefits of a decent business coach to make things happen in your business but you can still do things for yourself.

What ONE thing can you do today to move your business closer to the business you originally dreamt of? Now do it. TODAY.

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Periods and menopause – for the men

These are often seen as women’s issues but, as about half the workforce are female, they’re things that employers need to know, whether they are male or female.

By the time women are old enough to hit the workforce they should be able to cope with their periods but some women may suffer quite debilitating pain or heavy flow that will affect their work for a few days each month.

Employers can help by:
• Being aware
• Allowing flexible working
• Allowing home working
• Running meetings to time. How many women have been sat waiting to dash to the bathroom when a meeting is dragging on?
• Being a little more sympathetic on the bad days and save the horrid jobs for another day unless it really is urgent (we’ll still get it done as we are professionals, after all)

Menopause is something else that hits women differently around ages 45-55. There is a period of peri-menopause prior to periods actually stopping when the body does strange things and sleep can often be disrupted.

Employers can help by:
• Being aware
• Allowing for different ventilation in different areas for those hot flushes and for variations in uniform if necessary
• Allowing flexible working
• Allowing home working
• Being a little more sympathetic on the bad days and save the horrid jobs for another day unless it really is urgent

For more information then Lauren Chiren over on Linked in does some great training for men as well as women. She’s a professional whose life was set back because she didn’t recognise the symptoms of her early menopause and now she is raising the profile of the topic so that others avoid the same problems.

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Hurdling through Covid

I’m an athletics coach as well as a business coach. This means that I often get called in to make up the numbers for track and field events. I’m not very good at them but it’s easy to collect a lot of points by coming third of three in the less popular events. One of the events that I discovered in middle age was the 400m hurdles.

And, you guessed it, I have an analogy with business life.

400m hurdles may be a longer distance than 100m hurdles but there are the same number of barriers to cross. At the 100m start I can just see a row of obstacles and it is quite intimidating to stare at them while waiting for the gun. The 400m hurdles are spaced out so that I can only see one at a time and there is time between them to recover my stride before focussing on the next challenge.

For me, and for most of the accountants and business owners that I coach, the last 15 months have felt like a very long 100m hurdle event. Obstacles coming straight after each other with no opportunity to recover in between.

Now we’re heading back to a new normal which is more like the 400m event with time for recovery between each hurdle. It is up to us to make the most of the flat bits to recover and prepare as well as to move forwards, ever forwards.

Have you booked yourself a holiday yet?

Have you got your self a post-Covid plan? Can we help?

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Will you return to the office?

There’s still a big debate over returning to the office. Personally I was remote before Covid and I intend to remain so as I coach accountants and business owners around the world.

In favour of the office:

  • Casual conversations and useful remarks
  • Easier to focus
  • Social
  • Dedicated space and resources to work better
  • Easier to supervise and train staff

In favour of home working:

  • Easier to focus
  • No commute
  • Saves some childcare
  • No micromanaging
  • Better Covid risk management

In practice most organisations will probably opt for a hybrid approach but do watch out for

  • Creating an ‘us and them’ division of those mainly in the office vs those mainly at home
  • Mixing online and offline meetings. Will somebody go into the office just to sit on a Zoom call with clients and colleagues working from home?

Whatever you decide to do needs a thorough risk assessment and discussion with your team about their own concerns and preferences.

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AC12 efficiency

I’m a Line of Duty fan and one of the things that really impresses me is their evidence packs. It’s like an enhanced audit file where everything they say has supporting documentation.

I only wish that my own business documented everything as well. I’m pretty good at making notes and writing processes but often create a second document rather than updating .

Do you document all your processes for yourself, for new starters, and for possible automation? Do you download all email attachments to a separate document management system? I’d love to get some idea of how everybody keeps their client/customer information and their standard operating procedures.

As a chartered accountant I have to make sure that, if anything happened to me, another qualified accountant could step in and keep Minerva Accountants ticking over using my procedures and notes.

Is your paperwork good enough? Would your business survive without you?

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Measure once, cut twice (why you need a business plan)

Anyone who has done any level of carpentry or even DIY will understand the benefits of measuring more than once in order to make the cut right first time.

The equivalent in business is to make mistakes on your business plan.

Try things out on paper, excel or one of the brilliant forecasting apps that allow you to run different scenarios. Make any mistakes at this stage rather than running out of cash in real life.

For instance, I allow 3 months for a new team member to get up to speed. During this training period my own productivity will also drop so I now build this into any of my forecasts.

What other scenarios are you considering in your future business?

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Workaholism is an addiction

Too many people seem to be adopting a long hours culture. It’s partly because of the lack of options during lockdown but now it is time to STOP.

Your productivity decreases throughout the day. My average work week is just 25 hours with perhaps 90% of the output of a 40 hour week. A lot of my work requires my brain to be firing on all cylinders and that’s not the case as I start to tire.

So why do people work 60-80 hours per week instead of employing a second person for the job? It’s usually because they’re not making enough money to employ somebody else. On a quick Twitter poll the other day 25% of respondents were making LESS than minimum hourly wage. And a further 8% (33% altogether) were earning a lower hourly rate than in their previous employment.

So increase your prices (we run regular webinars on this) so that you can afford to employ/outsource. When your own hours reduce you will probably find that your productivity increases so that you can provide a better service to your customers.

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To sell or not to sell

Whilst most of my coaching clients want to grow their business or to get a better work life balance we have two who are preparing their businesses for sale and preparing themselves for the move into retirement (realistically semi-retirement because entrepreneurs never quite stop).

I did have four such clients but two of them liked the reorganised business so much that they decided that they didn’t want to leave after all.

If your business works independently of you it is not just easier to sell but it will also allow you to reduce your hours without impacting your profitability. Most of this is done by replacing the business owner with systems. Or with documented procedures that can be delegated, outsourced or even automated.

Whatever your plans for your business please don’t suffer in silence as we have a selection of group coaching programmes and individual coaching too.

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Be careful what you wish for

We’ve all seen shows where the hero is granted three wishes and they don’t quite get what they had in mind. And the same goes for setting targets.

I used to work in supermarkets to fund my way through uni. One of these was in central London and with so many customers living close to the store they often took trolleys all the way home and didn’t bother to return them.

About once a month the trolley boys would be asked to come in on a Sunday and go further afield to collect them in return for £5 per trolley. Not surprisingly, on the Saturday afternoon they would pay local kids to ‘hide’ some trolleys in a pre-agreed location for £1 each. So the store ended up paying for trolleys that were never ‘lost’ and the trolley boys made £4-5 per trolley that they ‘found’.

We must always be careful when setting targets that they prompt the desired behaviour.

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